I ship same-day if an order is placed BEFORE 5 PM CET (excluding weekends and Belgian National Holidays). If ordered after 5PM CET or on a weekend/holiday your order will ship the next immediate business day.
Estimated shipping times are:
United Kingdom: 1-2 weeks
North America: 1-4 weeks
Europe: 3-7 business days
Australia, New Zealand and Oceania: 3-5 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept cancellations but I don't accept returns or exchanges.
Request a cancellation within 12 hours of purchase. Due to the nature of my products it is a health violation to offer returns or exchanges. However, if you are dissatisfied with your order please contact me and I will do my best to make it up to you.
Do you accept orders placed outside of the US?
I sure do! As a store based in Belgium it would be ridiculous not to accept orders in the EU and similar.
What are your hours?
I'm available to message Monday through Friday from 9 AM to 5 PM Central European Time. Saturdays I'm available to message from 12 PM to 4 PM CET and I'm unavailable on Sundays. Any messages received after these times on these days will not be answered until next working day. Please be patient and wait!
How do I contact you if there's something wrong or I have questions?
I'm committed to honest business practices so if you have a complaint, a change for your order, a question before or after purchase, or any dissatisfaction please contact me via the Contact page or via email at firstname.lastname@example.org and I'll respond as soon as possible. If your question is covered in the FAQ or policies, I will instead direct you there.
Gift wrapping and packaging
I use paper envelopes that can be taken apart and the components recycled for shipping. Soap is wrapped in recycled butcher parchment and sealed with recycled plastic tape in order to remain sustainable. Labels are printed using recycled adhesive paper labels.
Are your soaps vegan/organic?
All soaps are made with organic ingredients and made with the highest quality standards. I rarely use fragrance oils, opting for essential oils sourced from the EU and India. When I do use fragrance oils, they are pthalate free. Not all soaps are vegan, but they are assured cruelty-free.
My soap is misshapen/weighs differently than listed! What gives?
My soaps are made in small batches, hand-poured, and hand-cut so some soaps may end up weighing a little less. This is to be expected with any handmade product. I'm currently working on getting a slicer that will create much more uniform bars.
Is your workshop clean/what is your workshop like?
My workshop is located in my attic. I thoroughly disinfect everything pre and post-manufacturing to restaurant quality standards. You can literally eat off the countertops and the animals are locked out to prevent contamination. Our house is smoke-free and home to two dogs, a toddler, and a corn snake.